October 8, 2026
Support people are glad to call
A helpdesk only works if people use it. Ours is staffed by real humans who remember your setup, answer quickly, and explain things without condescension.
What’s included
- Unlimited remote support during business hours
- Clear response-time targets (SLAs) by priority, published up front
- Onboarding & offboarding of staff, done the same way every time
- Self-service portal for tickets, requests, and status
- Monthly reporting on volume, response times, and recurring issues
Our response-time targets
| Priority | We respond within |
|---|---|
| Critical (business down) | 15 minutes |
| High (major impact) | 1 hour |
| Normal (single user) | 4 hours |
| Low (requests) | 1 business day |